About Us
About Company
Center of Excellence
We are a world-class advanced generative AI machine learning speech analytics software company with profound roots in Illuminating unseen business intelligence into actionable intelligence.
Our Story
Our technology’s depth and breadth, specializing in generative AI (decision-making technology) that works in harmony with big speech performance analytics, is in a category by itself and above the rest.
Operationalizing speech analytics requires specialized skills from industry practitioners with world-class experience to solve the evolving contact center's specific challenges. Cii Systems Foundation is the leading provider of custom-performance speech analytics management solutions.
Our Leadership
With 100’s years of combined unique industry experience, has influenced billions of customer interactions and business intelligence data points, improving the customer experience, customer churn, inbound sales revenue, upsell cross-sell, call volume out of the business, and employer of choice experience significantly contributing to company bottom line impacting $100M+.
Our Obsession
To enable our clients to deliver their customers the leading edge of technology so they have a competitive advantage in their hyper-competitive industry every second, minute, hour, day, and month for years.
Working with us
Why You Should Choose Our Solutions
We are a world-class advanced generative AI machine learning speech analytics software company with profound roots in Illuminating unseen business intelligence into actionable intelligence.
CXaaS
Enhance satisfaction and loyalty with CX as a Service.
Realtime Agent QualityAutomation Guidance
Empower your agents with instant, actionable insights.
Rapid CX Learning Lab
Unlock new possibilities for customer engagement.
Performance Coaching Program
Achieve excellence with targeted guidance.
Call Flow Behavior Science Modelling
Transform call dynamics with behavior science modeling.
Actionable Performance Scorecards
Transform data into insights.
