Cii Systems

CX Rapid learning Laboratory

  • Transformed Quality Assurance & Operations into the “CX Rapid Learning Lab”
  • "Behavior-Science Call Flow Modeling” capabilities
  • "CIMS” Continuous Improvement Management System
  • Quantifiable and Measurable “ROI” Leadership led initiatives
  • "Risk Experiments” and A/B Sandbox workshop capabilities
  • Cross-functional “Working Team Culture”
  • Custom “Quality Automation Scorecards”
  • "Leading to Lagging” KPI Reporting Scorecards
  • Best-in-class “Coaching Library”
  • Frontline “Coaching for Productive Results” development program
  • Customized cutting-edge proprietary “AI Decision Automation Technology”
  • Led by seasoned 10+ year industry speech analytics “Cii Systems Practitioners”